As a resident of a residence hall, you can report any damage online here. - Studierendenwerk Kassel

Damage Reports

Please note: In technical emergency cases – such as heating failure, burst water pipe or total power failure, please call our emergency service:

During our office hours
Monday-Thursday, 7.30 a.m.-3 p.m.
Friday, 7.30 am - 12 noon
Tel.: +49 561 804 2827

Outside our office hours
Monday-Thursday from 3 p.m.
Friday from 12 noon
Saturday, Sunday and holidays
Tel.: +49 561 804 2598

Information about the Online Damage Report

How to fill in the following online notification form correctly (PDF)
For information on the costs of repairs, replacements, or cleaning, please check our price list

Report Damage in a Student Hall

Fields marked with an * must be filled in!

Who reports the damage?

The tenancy agreement number is located on page 1 of your tenancy agreement, directly below the title.

Tenancy Agreement Number (Contract Number) *

Last name *

First name *

E-Mail *

Telephone *

Appointment: Presence of the Tenant

Are we allowed to enter your room to repair the damage while you are away? *

Yes, you may enter my room to repair the damage or defect while I am away.

No, you may not enter my room while I am away. Please schedule an appointment with me.

Important:

If you select “No”, we will suggest an appointment once we have received your complete damage report. Appointments are only available Tuesday through Thursday from 8:30–9:30 a.m. and 1:00–2:00 p.m.

Appointment: Forwarding Contact Information

May we forward your contact information to service providers if necessary? *

Yes, you may forward my contact information (if necessary) to service providers so they can schedule a repair appointment with me.

No, you may not share my contact information with service providers. Please coordinate the appointment with me and the company.

Important:

If you select “No”, the repair may take longer.

Data protection policy

The data transferred in the context of this form serve exclusively for the purposes of damage regulation.

Please note that your data is transmitted via email in unencrypted form, which means that third parties could potentially gain access to it.

Your data will be stored and processed electronically. Studierendenwerk Kassel is not liable for damages of any kind that may arise from the knowledge that third parties may gain unauthorized data users and the use they make with them.

Data protection: *

I have read the Data protection policy and agree with the conditions.