You live in one of our student halls, but you still have some questions about living in a student hall? Here are the answers to the most frequently asked questions.

Is your question not listed? Then write to us – you can find the contact details for your file manager here.

You can find information about the internet in the student hall here.

In case of any problems with the Student hall internet, please contact the 1&1 Customer Support:

• Tel.: 0800 550 555 702
• E-mail: support((at))hotzone.de

(Monday to Friday, 8 am - 6 pm)

The best thing to do is to try and talk to the person first. If that doesn't help, you can ask your student hall tutor for help or contact your file manager.

You can report any damage to your room or residence hall using our online damage report. All you need is your tenant number, which can be found on your tenancy agreement.

• In the event of an emergency (such as a power or heating breakdown or a burst water pipe), please call our Emergency Service on 0561 804-2598.

No, residents are responsible for any damage that may occur in their rooms or apartments in the student hall. We recommend that all tenants take out personal liability insurance (in German: Private Haftpflichtversicherung) to protect themselves against any claims for damages that may arise from the tenancy agreement.

You can move within our student halls – to another room or to an apartment. However, you must submit a removal request. You can find all the necessary information here.

If you are going away for a full semester, you can offer your room or apartment for subletting with our form. Find out more here.

However, you are not allowed to sublet your room/apartment privately. In fact, you risk being evicted without notice.

For Kassel

During our office hours

• Monday-Thursday, 7.30 a.m.-3 p.m.
• Friday, 7.30 am - 12 noon

please contact our Technical Service: 0561 804 2570.

Please note: The locking service costs 20 Euros.

Outside our office hours

• Monday-Thursday from 3 p.m.
• Friday from 12 noon
• Saturday, Sunday and holidays

please contact our on-call service: 0561 804 2598.

Please note: The fixed price is 70 Euros.

For Witzenhausen

During our office hours

• Monday-Thursday, 7.30 a.m.-3 p.m.
• Friday, 7.30 am - 12 noon

please contact the student hall administration in Witzenhausen: 0561 804 1202.

Please note: The locking service costs 20 Euros.

Outside our office hours

• Monday-Thursday from 3 p.m.
• Friday from 12 noon
• Saturday, Sunday and holidays

the company Laudahn (Mühlstraße 10, 37213 Witzenhausen) will take care of the locking service: 05542 71254.

Please note: The fixed price is 40 Euros.

It is important that you get in touch with your file manager as soon as possible.

Your student hall tutors – these are students who live in the student halls just like you and can not only answer general questions as well as give you a tip or two.

You can find out who your tutor is here.

Not all student halls have the same bins, so waste separation differs from student hall to student hall. You will therefore find detailed information on how to separate waste in your student hall on the notice board. If anything is unclear, it is best to ask your student hall tutor.

Generally yes. You can find information on this here on our website.

Both Kassel and Witzenhausen charge a tax for so called "Zweitwohnungen" (second home residences), which also applies to students living in student halls.

• If you register your second home residence in Kassel, you must pay eight percent of your annual rent to the city of Kassel as second home tax.
• In Witzenhausen, you can find out the exact amount of the second home tax from the city.

In both cases, however, you can save the money if you register your first home of residence.

The rent is debited from your account by direct debit (SEPA-Lastschriftmandat). The direct debit will be made on the 5th of each month or, if the 5th is not a business day, on the next business day.

• Be sure to contact your file manager.
• For important reasons, a payment deferral (for a maximum of one month's rent) is possible.
• You must request the payment deferment in writing / by e-mail to your file manager by the 15th of the previous month.
• No more than two deferrals can be requested in any twelve-month period.

The maximum period of residence is ten semesters. However, in cases of hardship, the residence period can be extended by up to four semesters. Please see our housing policy for more information.

That depends on your tenancy agreement:

• If it is for an indefinite period, you must give written notice. Cancellations can only be made with six weeks' notice to the end of the month. (This means that the tenancy agreement always runs until the end of the month and you must give us written notice at least six weeks in advance).
• Tenancy agreements with a fixed term end automatically - earlier termination is not possible here.

In either case, be sure to also schedule a checkout with your file manager.

• For more information on moving out, please refer to the General Rent Conditions in § 14 Termination of the tenancy.
• If you have any questions, please contact your file manager.

You should set up a forwarding order (‘Nachsendeauftrag’) to ensure that you receive the mail that is still sent to your home address after you leave. You can do this at Deutsche Post.

When you return your room, we will go through your room/apartment with you and check for any defects – this could include heavily soiled surfaces, broken furniture or other furnishings. The cost of fixing will then be deducted from your security deposit.

• Important: The check-out appointment for the return of your room is mandatory – you or a person authorized by you must be present. It is therefore essential that you make an appointment with your file manager as soon as possible.
• Tip: You can avoid unpleasant surprises by arranging a preliminary inspection with us. During the pre-inspection, we can point out any deficiencies and you will have enough time to correct them yourself. Simply contact your File Manager to arrange this.
• You can find more information about returning rooms in the General Rent Conditions in § 15 Obligations of the contractual parties on termination of the tenancy.

We will transfer the deposit to your account approximately ten weeks after the end of the rental period. Important: Any costs incurred for repairs, cleaning or replacement purchases will be deducted from your deposit.